How to get help from Kai Health Support
Last updated: October 1, 2026
Contact us
The fastest way to reach us is the Kai Health support request form. Choosing what you need help with sends your request straight to the right person and starts the right response clock.
You can also email support@kaihealth.ai. Every request opens a tracked ticket and you'll get replies by email on the same thread.
Support hours
Monday to Friday, 8:00 AM to 5:00 PM Mountain Time, excluding US holidays.
Response targets
| Priority | Example | First response | Target resolution |
|---|---|---|---|
| Urgent | No one can sign in; suspected data or security issue | 1 business hour | 8 business hours |
| High | A key feature is not working for a group of users | 4 business hours | 2 business days |
| Medium | Single-user issue, how-to question | 1 business day | 5 business days |
| Low | Feature request, general feedback | 2 business days | 10 business days |
Include in your request
- Your name, organization and role
- Which application (Kai App or Vida)
- What you expected and what happened, with a screenshot if possible
Please never include patient information (PHI) in a support request or email. If we need patient-level detail, we will arrange a secure method.