Getting started with Kai App

Last updated: September 29, 2026

Kai App is your personal documentation-performance workspace. It shows how your charting scores, which chief complaints need attention, and a plan to improve.

Signing in

  1. Open Kai App at the address your organization provided.
  2. Click Continue with Microsoft and complete your normal Microsoft sign-in.
  3. You return to the app automatically, on the page you originally asked for.

There is no separate Kai password. Sign-in uses your organization's Microsoft Entra ID single sign-on, and your session ends when you close the browser, which makes it safe on shared workstations. If you see "Entra ID is not configured" with a disabled button, contact your administrator.

Getting around

The whole app is four destinations:

  • Home: how am I doing right now? Scores, trends, peer rank, recent activity and your AI plan.
  • Lens: where exactly am I losing points? Analysis by chief complaint, down to individual indicators.
  • Sully (coming soon): an AI assistant for asking questions about your performance in plain language.
  • Curate (coming soon): training assigned to your problem areas.

On desktop these sit in an icon rail on the left; on screens narrower than 900px they become tabs pinned to the bottom. The Kai logo always returns you Home. The header has a light/dark toggle and your avatar menu, which shows your name, email, Provider NPI and Sign out.

The one account setting that matters: your NPI

Every personalized number in Kai App is tied to your provider NPI. If your account is not linked, you will see a banner reading "Your NPI isn't configured" and N/A in place of scores and rank. Check the Provider NPI row in the avatar menu; if it reads Not assigned, ask your IT administrator to add your NPI to your Microsoft profile (or email support@kaihealth.ai). Dismissing the banner only hides it for the session.

Score colors

  • 80% and up: excellent
  • 65 to 79%: good
  • Below 65%: needs attention
  • Grey or N/A: no data in this window, never a low score

Next

See "Using Home and Lens in Kai App" for the daily routine, and "Kai App troubleshooting" if numbers look wrong.