Kai App troubleshooting: missing or unexpected numbers

Check these in order

1. Your NPI. N/A everywhere, a ghost rank chip, or a "Your NPI isn't configured" banner means your account is not linked to your provider NPI. Check the Provider NPI row in the avatar menu and ask your IT administrator to add your NPI to your Microsoft profile. It takes effect the next time you sign in.
2. The time period. A short window may simply contain no activity. Try Last 90 Days. Grey values or dashes mean no data in the window, never a low score.
3. The domain. Only RSQ® has data today. FFS, VBC and IPA connect later, so their tiles and pills show N/A or a not-connected note.
4. Service banner. "Couldn't reach Kai-API" is a service issue, not your account. Values return when the service does. If it persists, email support.

Other things that look odd but are expected

• The Trends tab always shows the last four calendar months, whatever the time-period picker says.
• Your plan says it is still processing: there are not enough analyzed charts in the window yet.
• Close any pop-up with Escape, a click outside it, or a downward swipe on mobile.

Still stuck?

Email support@kaihealth.ai with your name, organization, which screen you were on, the time period selected, and a screenshot. Please do not include patient information.